Customer Service Representative

About the role

Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to ensure timely and accurate handling and processing within established policies, procedures, and directives.

Responsibilities

• Maintain relationships and favorable contacts with assigned accounts.
• Meet all assigned responsibilities and goals.
• Receive, document, coordinate, and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives:
  • Purchase Orders and related requests
  • Returns and related requests
  • Information requests
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures, and directives.
• Participate in cross-functional teams and team projects.
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status, and solution.
• Work within the Products Group team to balance responsibilities and share information.
• Perform other duties as assigned by the Supervisor of Customer Care.
• Own the customer experience throughout the entire lifecycle of the relationship.

Requirements

• Minimum of one (1) year of Customer Service experience required
• High School Diploma or General Education Degree (GED)
• Basic understanding of telephony concepts, practices, and procedures
• Ability to coordinate with various levels of management within different functional areas
• Experience with MS Office Suite
• Excellent verbal and written communication skills
• Ability to work within a team environment

Benefits

• Medical, dental & vision insurance
• 401(k) with company match
• Employer paid life insurance and AD&D
• Employer paid disability
• Wellness program
• Adoption assistance
• Tuition assistance
• Employee assistance program
• Work life balance
• Paid time off (PTO), sick leave, and paid holidays throughout the calendar year (consistent with relevant state law and company policies)