Customer Service Representative

About the role

At Rodenhiser Home Services we’ve built a 90‑year legacy on one powerful promise: Nice People. Great Service. The onsite Customer Service Representative (CSR) is the first point of contact when the phone rings, delivering five‑star service, handling calls with a warm welcome and calm voice, and turning every interaction into an opportunity to make someone’s day.

Responsibilities

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text, and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update the client database with complete and accurate information.
• Make outbound calls as needed.
• Be available for on‑call duties.

Requirements

• Highly motivated, friendly, composed, and confident on the phone.
• Detail‑oriented, organized, and able to handle multiple priorities.
• Problem‑solver with analytical skills.
• Great communicator with strong verbal and written communication skills.
• IT competent: proficient with computer and phone systems.
• High school education or equivalent.
• Two years’ proven track record in customer service (preferred).

Benefits

• Medical, dental, vision, disability, life, and AD&D insurance.
• Paid vacation, holidays, parental leave, and other paid time off.
• 401(k) match.
• Tuition reimbursement and career development opportunities.
• Product discounts and additional perks.

Pay

The expected base salary range for this position is $45,000 – $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.