Customer Service Representative

About the role

We are looking for a Customer Service Representative to support day-to-day client interactions and order processing for a team based in Pennsylvania. This Contract to hire position is ideal for someone who communicates clearly, handles a steady volume of inquiries effectively, and maintains accuracy while entering customer information and requests. The person in this role will help create a positive service experience by responding promptly to inbound contacts and assisting with follow-up outreach when needed.

Schedule

Fully on-site Monday- Thursday 8-4:30, Friday 7:30-4.

Responsibilities

• Respond to incoming customer calls and provide timely, courteous assistance with questions, requests, and general support needs.
• Accurately enter customer orders and related details into company systems while maintaining a high level of data quality.
• Manage service inquiries from start to finish by gathering information, clarifying customer needs, and documenting each interaction appropriately.
• Place outbound calls as needed to confirm order information, provide updates, or resolve open customer issues.
• Coordinate with internal teams to address customer concerns efficiently and ensure requests are handled in a timely manner.
• Maintain organized records of calls, order activity, and service outcomes to support consistent communication and follow-through.
• Deliver attentive support that reflects company service standards and helps build strong customer relationships.

Requirements

• Previous experience in customer service, call handling, or a related support role.
• Ability to manage inbound calls professionally while maintaining a positive and solution-focused approach.
• Experience with order entry and strong attention to detail when processing customer information.
• Comfortable making outbound calls for follow-up, clarification, or issue resolution.
• Strong verbal communication and listening skills.
• Ability to work efficiently in a fast-paced environment with changing priorities.
• Basic computer proficiency and confidence navigating business systems for data entry and customer support.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan eligibility