Customer Service Representative

About the role

We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This position is ideal for someone who stays composed in a fast-paced setting, learns new processes quickly, and brings a positive, team-oriented approach to daily customer interactions. The role focuses on delivering responsive service, managing order-related activity with accuracy, and supporting a collaborative group that values long-term growth and strong working relationships.

Responsibilities

• Respond to incoming customer calls and inquiries with professionalism, urgency, and a service-focused mindset.
• Enter and update customer orders accurately while maintaining close attention to product, quantity, and delivery details.
• Handle both inbound and outbound communication to resolve questions, confirm information, and provide order support.
• Maintain accurate records of customer interactions, requests, and follow-up actions to ensure reliable service continuity.
• Work closely with internal team members to address issues, support customer needs, and keep daily operations running smoothly.
• Manage multiple priorities in a high-volume environment while remaining calm and solution-oriented under pressure.
• Learn company procedures, product information, and service expectations quickly to become effective in the role.
• Contribute to a welcoming, collaborative team culture and build the skills needed for future leadership growth.

Qualifications

• Experience in customer service, call center support, or a related client-facing role.
• Ability to manage inbound and outbound calls efficiently while maintaining professionalism.
• Strong data entry and order entry skills with a high level of accuracy and detail orientation.
• Proven ability to stay organized and productive in stressful or fast-moving situations.
• Quick learner who can adapt to new information, tools, and processes with minimal ramp-up time.
• Outgoing and friendly communication style with the ability to work well in a close-knit team environment.
• Strong verbal communication and problem-solving skills focused on delivering excellent customer support.

Benefits

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan