Customer Service Representative

We are looking for a Customer Service Representative to join the team in Pooler, Georgia. This fully onsite role is a contract opportunity with the potential to become permanent and is well suited for someone who enjoys supporting customers, managing high-volume order information/data entry, and maintaining accuracy in day-to-day transactions. You will work closely with a small team while helping customers with inquiries, pricing requests, and order-related updates. The ideal candidate brings strong attention to detail, confidence in phone-based communication, and the ability to keep information organized in a fast-paced environment.

Responsibilities

• Enter customer orders accurately and verify details to ensure timely processing.
• Prepare and provide pricing information and quotations based on customer requests.
• Respond to inbound calls and assist customers with questions about orders, products, and service needs.
• Make outbound calls as needed to clarify order information, confirm details, or provide updates.
• Maintain precise data records and review entries carefully to reduce errors and improve overall service quality.
• Coordinate with internal team members to support daily customer service operations in a fully onsite setting.
• Track customer requests from initial contact through resolution and communicate progress clearly.
• Support administrative customer service tasks that help the team manage workflow efficiently.

Requirements

• Experience in customer service, preferably in a manufacturing or Aerospace environment is a plus.
• Strong background in order entry and data entry with a high level of accuracy.
• Ability to handle inbound customer calls professionally and efficiently.
• Comfortable making outbound calls to gather information or provide follow-up updates.
• Experience creating or communicating customer quotes and pricing details.
• Excellent attention to detail and ability to manage multiple tasks at once.
• Strong written and verbal communication skills.
• Availability to work fully onsite in Pooler, Georgia.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.