Customer Service Representative

We are looking for a Customer Service Representative to support direct‑mail and print‑production programs in New York. This contract opportunity with permanent potential is ideal for someone who thrives in a fast‑moving environment and can oversee multiple client projects from initial planning through final delivery. The role serves as a key point of contact for customers while coordinating production details, timelines, quality standards, and budget expectations across each campaign.

Responsibilities

• Manage several direct‑mail client accounts at once, serving as the primary contact for service needs, project updates, and issue resolution.
• Coordinate campaign execution from kickoff through completion, aligning production schedules, deliverables, and customer expectations.
• Oversee order entry and related documentation to ensure accurate job setup, specifications, and workflow tracking.
• Partner with internal production teams across digital printing, finishing, personalization, data processing, lettershop operations, and mail preparation to keep projects moving on time.
• Monitor quality, turnaround times, and costs throughout each assignment, making adjustments when needed to maintain service commitments.
• Respond to inbound customer inquiries and provide timely follow‑up through phone, email, and other communication channels.
• Support outbound communication with clients and internal stakeholders to confirm requirements, communicate status, and address changes.
• Apply postal and mailing guidelines when planning and executing campaigns to help ensure compliance and efficient distribution.

Requirements

• At least 3 years of customer‑service experience within direct mail, print production, or a closely related environment.
• Proven ability to manage account service and production coordination for multiple active projects simultaneously.
• Working knowledge of direct‑mail workflows, including digital print, bindery/finishing, data processing, personalization, lettershop services, and postal requirements.
• Experience handling order entry and maintaining accurate job details in a production or service setting.
• Strong verbal and written communication skills with the ability to support clients in a fast‑paced team environment.
• Comfortable managing inbound and outbound customer interactions while maintaining professionalism and attention to detail.
• Demonstrated ability to balance quality expectations, delivery deadlines, and budget considerations across client projects.

Benefits

• Medical, vision, dental, and life & disability insurance for contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan.
• Access to top jobs, competitive compensation, and free online training through Robert Half.
• Use of the Robert Half app for 1‑tap apply, AI‑matched job notifications, and more.

All applicants must be legally authorized to work in the United States.