Customer Service Representative

About the Role

We are looking for a part-time, customer-focused, detail-oriented individual to join a healthcare organization in Malvern, Pennsylvania as a Customer Service Representative. This fully onsite, contract role has the potential to become permanent and is ideal for someone who learns quickly, communicates clearly, and enjoys helping customers through phone-based support and order processing. The position offers a steady weekday schedule of 28 hours per week and plays a vital role in delivering responsive service to internal and external customers.

Responsibilities

• Handle a high volume of inbound customer calls while providing timely, courteous, and accurate support
• Place outbound calls as needed to follow up on requests, confirm details, and resolve outstanding issues
• Enter customer orders carefully into the appropriate system and verify information for accuracy and completeness
• Respond to service-related questions by identifying needs, explaining next steps, and ensuring a positive customer experience
• Maintain organized records of customer interactions, updates, and order activity to support smooth daily operations
• Coordinate with team members and internal departments to address issues efficiently and keep requests moving forward
• Support onsite customer service operations by managing multiple priorities in a fast-paced environment

Requirements

• At least 2 years of experience in customer service, call center support, or a similar client-facing role
• Demonstrated ability to manage inbound and outbound phone communication professionally
• Experience with order entry and maintaining accurate data in business systems
• Proficiency in Microsoft Word and Excel, with the ability to complete related assessments if required
• Strong communication skills and a service-oriented approach when assisting customers
• Ability to learn new processes quickly and adapt to changing business needs
• Reliable attendance and availability to work onsite Monday through Friday for 28 hours per week

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals

Robert Half is the world’s first and largest specialized talent solutions firm, connecting highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions across various roles. Robert Half provides access to top jobs, competitive compensation and benefits, and free online training. Download the Robert Half app for 1-tap apply, AI-matched job notifications, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans.