Customer Service Representative

About the role

Location: Eugene. Join Our Team At Reynolds Electric, Plumbing, Heating and Air, every customer relationship starts with a conversation. As a Customer Service Representative, you are often the first person a customer speaks with when they need help. Your ability to listen, ask the right questions, and guide the conversation plays a critical role in creating a positive customer experience from the very first interaction. We are looking for someone who enjoys helping people, communicates with confidence and empathy, and thrives in a fast-paced environment where no two conversations are exactly the same. If you enjoy building relationships, solving problems, and making a difference with every call, this role may be a strong fit.

Position Overview: As a Customer Service Representative, you will handle incoming customer calls, schedule service appointments, and support customers throughout their experience with Reynolds. You'll work closely with dispatchers, technicians, and other team members to ensure customers receive prompt, professional service and feel confident they're in good hands. This is a customer-focused role that requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive and professional attitude.

What Success Looks Like: Customers feel heard, valued, and supported during every interaction; Calls are handled professionally, efficiently, and with empathy; Appointments are scheduled accurately with complete information; Customer records remain accurate and up to date; Communication between customers, technicians, and office staff is clear and proactive; Opportunities to serve customers are identified and acted upon appropriately; You maintain a positive attitude and professionalism, even during busy periods.

Benefits

• Monday to Friday schedule (no weekends or on-call)
• Competitive pay: $18 to $22 per hour plus incentives
• 100% employer-paid medical, dental, and vision insurance for employees
• Optional dependent coverage (up to 60% employer contribution)
• 80 hours of front-loaded PTO plus 7 to 9 paid holidays annually
• 401(k) with company match
• $20,000 employer-paid life insurance
• Training and development in a growing, team-focused environment
• Long-term career growth opportunities within a respected, established company

Pay

$18-$22 per hour based on experience. Annual earnings: $48,250-$62,400.

Schedule

Monday - Friday.

Responsibilities

• Answer incoming calls and help customers schedule electrical, plumbing, heating, and air service appointments
• Build rapport with customers by actively listening, asking thoughtful questions, and identifying their needs
• Clearly explain services, appointment expectations, and next steps
• Make outbound calls