Customer Service Representative
About the role
Start Date: October 5th, 2026. Location: Remote. Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Why you’ll love this role? Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you’ll fit right in.
Responsibilities
- Assisting patients to resolve billing issues
- Handling complaints
- Setting up payment plans
- Inbound calls from patients regarding bills
- Documenting customer complaints, issues, and interactions in appropriate system(s)
- Meeting performance metrics provided by management team
- Performing other duties as needed and assigned by the supervisor
Requirements
- High school diploma or GED
- Customer service/call center experience preferred
- Strong communication and de-escalation skills
- Comfortable navigating multiple systems at once
- Reliable attendance
- Must pass a 7-year Background Check, Drug Screen, and Financial Check
- High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps
Benefits
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
Pay
$17/hour
Schedule
Monday-Friday between the hours of 9:30am - 6:00pm including a 30-minute unpaid lunch break. Training Hours: 8:30am-5:00pm EST including a 30-minute unpaid lunch break.