Customer Service Representative

What You'll Do

• Serve as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.

What We're Looking For

• A high school diploma or equivalent.
• At least one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications simultaneously.
• Detail-oriented with a commitment to accuracy and quality.
• Comfortable working across various communication channels, including phone, email, and chat.
• Prior call center experience is a plus.
• A Life and Health Insurance License or the ability to obtain one is preferred.

Why Join Renaissance?

• Competitive compensation and benefits.
• Opportunities for professional growth and development.
• A supportive team environment.
• Remote work flexibility.
• Meaningful work helping customers every day.

Pay Rate

$18/hour