Customer Service Representative

About the role

Remet Corporation is seeking a highly detail‑oriented Customer Service Representative to support our customers and internal teams. This hands‑on order‑management role requires accuracy in handling orders that may include multiple products, quantities, pricing terms, shipping instructions, delivery requirements, documentation, and customer‑specific details. Customer Service is a critical link between our customers and REMET’s Sales, Operations, Supply Chain, Shipping, Finance, and Quality teams, ensuring the correct product is produced, shipped, invoiced, and documented.

Responsibilities

• Review customer purchase orders and instructions for completeness and accuracy.
• Enter and maintain customer orders in the ERP system, including products, quantities, pricing, dates, shipping information, and special instructions.
• Double‑check entered orders against source documentation and identify discrepancies before processing.
• Coordinate with Sales, Operations, Supply Chain, Shipping, Finance, Quality, and outside warehouses to keep orders moving accurately and on time.
• Maintain customer‑specific pricing, shipping instructions, account notes, and documentation requirements.
• Provide customers with invoices, Certificates of Analysis, Safety Data Sheets, and other required documents.
• Respond to customer questions, changes, delays, and issues with professional and timely follow‑up.
• Track open items and follow through until questions and issues are resolved.
• Follow established procedures, ISO requirements, work instructions, and customer‑specific requirements.

What Will Make You Successful

• Natural attention to detail and the ability to notice details others may miss.
• Read instructions completely before beginning a task.
• Comfortable working with complex orders and multiple pieces of information simultaneously.
• Verify work instead of assuming it is correct.
• Ask questions when information conflicts or is missing rather than guessing.
• Organize competing priorities and follow up without losing track of details.
• Communicate clearly and professionally with customers and coworkers.
• Comfortable with numbers, basic calculations, and computer data entry.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, order‑entry, inside sales support, manufacturing, distribution, or business experience preferred.
• Intermediate Microsoft Office skills required.
• ERP or order‑management system experience preferred.
• Strong written and verbal communication skills.
• Demonstrated accuracy, organization, and attention to detail.