Customer Service Representative

Key Responsibilities

• Manage and support a portfolio of customer accounts.
• Process and track orders and warranties, as needed.
• Respond to customer inquiries with timely, effective solutions.
• Proactively communicate with assigned customers through the order confirmation process.
• Document all daily activity in CRM database to track calls and emails to customers.
• Manage all outsourced products for assigned customers.
• Process credit memos and audit orders to ensure accuracy.
• Communicate with factory representatives in a clear and professional manner.
• Complete, scan and file necessary paperwork.

Requirements

• 1-2 years of Customer Service experience.
• Results-oriented while maintaining strong attention to detail.
• Strong communication skills (verbal, written, listening).
• Excellent organizational skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to multitask and problem-solve in a fast-paced environment.
• Strong interpersonal and relationship building skills required.

Benefits

• 401(k)
• Health, Dental, and Vision insurance
• Paid time off