Customer Service Representative

Responsibilities

• Deliver exceptional customer service to domestic and international distributors and partners
• Serve as a key point of coordination between customers and internal teams including Sales, Marketing, Supply Chain, and Finance
• Advocate for customer needs while balancing operational and business requirements
• Cook up international shipping requirements with distribution centers and logistics partners
• Prepare and review export documentation including commercial invoices, shipper’s letters of instruction, certificates of origin, and trade agreement documentation (e.g., USMCA)
• Review international letters of credit to support compliant and successful transactions
• Communicate with freight forwarders, brokers, and carriers to support smooth export operations
• Support order-to-cash processes within the ERP system including order entry, billing, and system setup
• Aid in system improvements, data integrity, and operational process enhancements
• Use Microsoft Excel to organize data, build reports, and support operational decision-making
• Conduct data analysis related to pricing, order activity, and business performance
• Participate in special projects across customer service and operations teams
• Cross-train and provide backup support for other customer service functions when needed
• Exercise sound judgment and initiative when resolving complex or ambiguous issues

Qualifications

• Minimum Qualifications: 2–3 years of experience in one or more of the following areas: customer service, order processing, ERP systems, supply chain, accounting/bookkeeping, internal or field sales support, or related operational roles
• Bachelor’s degree in Marketing, Business, MIS, or related field
• Strong written and verbal communication skills
• Highly organized with the ability to manage multiple priorities
• Strong problem-solving skills and attention to detail

Desired Qualifications

• 3–5 years of experience supporting international logistics or export operations
• Advanced Microsoft Excel skills
• Experience working in ERP systems
• Knowledge of irrigation products or related industries
• Experience working in collaborative team environments; leadership experience a plus