Customer Service Representative

Responsibilities

• Receive a high volume of inbound calls and emails
• Manage existing account relationships through regular, daily communication and interaction with other team members
• Data entry for order processing
• Work closely with various departments to manage product/rental availability and service lead times
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Assist with development of new business opportunities and customers
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Daily quote and order follow up with vendors and customers by phone or via email
• Assist with coordination of and occasionally attend trade shows

Qualifications

• High school diploma/GED
• Previous experience in distribution/technical sales or non-destructive sales in a similar role is preferred but not required
• Strong attention to detail
• Exceptional written and verbal communication skills
• Excellent computer skills with proficiency in Excel or Word
• Ability to work well under pressure, multi-task and self manage
• Highly organized with the ability to prioritize projects and manage time effectively