Customer Service Representative

About the role

ProCare Home Medical is growing and seeks a Customer Service Representative (CSR) to join their team. The CSR will serve as the initial point of contact for patients, caregivers, and referral sources, ensuring they receive the necessary medical equipment, supplies, and support efficiently and accurately.

Responsibilities

• Greet and assist customers in person, over the phone, or via the web.
• Handle patient orders promptly and accurately according to policy.
• Verify insurance coverage and complete necessary documentation.
• Enter and maintain patient and referral source information in computer systems.
• Cook up deliveries, set-ups, and follow-ups for home medical equipment.
• Respond to customer inquiries and resolve issues with professionalism and empathy.
• Support retail sales, intake, and inventory coordination.
• Maintain compliance with HIPAA, Medicare, and all company standards.

Requirements

• A High School Diploma or equivalent (required).
• Excellent customer service and phone skills (required).
• Two years of HME/DME experience and knowledge of medical terminology (preferred).
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
• Strong multitasking, organization, and problem-solving abilities.
• Ability to think quickly, stay calm under pressure, and provide outstanding service.

Physical & Mental Requirements

• Regularly work at a computer, phone, or front counter.
• Lift/move up to 25 lbs regularly (up to 55 lbs occasionally).
• Excellent attention to detail and fine motor dexterity.
• Ability to focus, calculate figures, and handle sensitive information and confidentiality.

Benefits

• Competitive pay (DOE).
• Comprehensive medical, dental, and vision insurance.
• Life insurance, paid holidays, and PTO.
• A supportive, team-oriented environment.
• Opportunities for growth and cross-training.

Pay

Competitive pay (DOE)

Schedule

N/A