Customer Service Representative

Summary

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

Essential Duties

• Absorb and execute all front desk administrative tasks
• Be proactive in improving class fill rates and family happiness
• Participate in team events and foster a positive atmosphere
• Maintain proficiency in all technology platforms used by Premier Aquatics
• Provide high-quality customer service to patrons
• Ensure adherence to all rules and safety measures
• Stay updated on all swim programs, events, and activities at the Paramount Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

Requirements

• Minimum: Must be at least 16 years of age
• Must obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday - Saturday
• Reliable and committed to scheduled shifts
• Comfortable in communication with both adults and children

Preferred

• Prior swim customer service experience
• StarGuard Elite Basic Life Support Certification

Benefits

• Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding - it's about creating memorable experiences by the water.
• Professional Development: We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.
• Build Your Resume: We're not just offering a job; we're offering a pathway to enhancing your resume and college applications.
• Team Spirit: Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.