Customer Service Representative
PostNet Denver · West Valley City, UT · Yesterday
OTHRPart-time
About the role
This position offers an opportunity for advancement and benefits such as health insurance, paid time off, and flexible scheduling.
Responsibilities
- Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment.
- Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner.
- Processes customer sales through the point-of-sale system.
- Up-sells, cross-sells, and actively participates in marketing and promotional initiatives.
- Aids in handling customer complaints and problems in a professional manner.
- Maintains the center consistent with established standards.
- Sorts and deposits mail in private mailboxes.
- Captures, completes tasks, and organizes Virtual Mail.
Requirements
- Previous customer service or sales experience in a retail environment.
- Exceptional customer service skills.
- Ability to translate customer requirements into final products or services.
- Assists in handling customer complaints and problems in a professional manner.
- Multitasking – must have the ability to simultaneously process multiple tasks.
- Effective verbal and written communication skills.
- Strong attention to detail.
- Outstanding time management and organizational skills.
- A high school diploma or equivalent required.
- Valid driver’s license required.
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
- Ability to work flexible hours.
Qualifications
- Some supervisory skills preferred.
Skills
- Customer service or sales experience.
- Translation of customer requirements into final products or services.
- Handling customer complaints and problems professionally.
- Multitasking and time management.
- Communication skills (verbal and written).
- Attention to detail.
- Computer proficiency (Microsoft Office, Google Suite, Windows).
- Flexible scheduling ability.
Benefits
- Health insurance.
- Paid time off.