Customer Service Representative

PostNet Denver · Tomball, TX · Yesterday

OTHRFull-time

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners focused on helping businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa. Through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive, and representative of our customers and communities.

About the role

Under the supervision of the Center Owner or Manager, the Customer Service Representative assists customers with all store services and products, operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. May help train and mentor other Customer Service Representatives.

Responsibilities

Assist customers with shipping, packaging, printing estimates/orders, and other services in person, by email, and by phone
Process customer sales through the point-of-sale system
Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, cash register, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Maintain the center consistent with established standards
Interact with UPS, FedEx, DHL, USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Assist with print jobs including copies, signs, banners, booklets, posters, vinyl stickers, cutting, collating, and assembly
Assist in custom t-shirt and promotional product fulfillment
Assist customers with print and printing projects
Dress appropriately for the position and have reliable transportation

Requirements

Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Professional handling of customer complaints and problems
Multitasking ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Basic math skills
Outstanding time management and organizational skills
High school diploma or equivalent
Valid driver’s license and reliable transportation
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
Ability to work flexible hours
Some supervisory skills preferred
Notary Public certification may be required
Bi-lingual (Spanish) is a plus

Physical and Safety Requirements

Must be able to stand behind a sales counter for extended periods
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, phone, and in-person
May be required to operate a motor vehicle
Must perform all duties in a safe and efficient manner

Benefits