Customer Service Representative
Poca Valley Bank · Sissonville, WV · 1 mo ago
Customer ServiceFull-time
About the role
Responsible for providing exceptional customer service through phone and email interactions.
Responsibilities
- Handle customer inquiries and complaints in a timely and professional manner.
- Process orders and resolve billing issues.
- Update customer records and maintain accurate information.
- Follow up with customers to ensure satisfaction and address any concerns.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks.
- Proficiency in Microsoft Office Suite.
Qualifications
- At least 1 year of customer service experience preferred.
- Experience in a fast-paced environment.
- Strong problem-solving and organizational skills.
Skills
- Customer service skills.
- Phone and email communication skills.
- Microsoft Office proficiency.
Benefits
- Competitive salary.
- Flexible schedule options.
- Professional development opportunities.
Pay
- $15.00 per hour.
Schedule
- Variable hours to accommodate customer needs.
Contact
To apply, please fill out the form below or contact us at [Contact Information].