Customer Service Representative

Department: Alliant Gas; FLSA Status: Non-exempt (Full-Time); Reports to: Office Operations Manager.

About the Role

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support for propane and underground utility operations. This position is responsible for handling incoming customer inquiries, processing payments and billing activities, scheduling deliveries and service calls, maintaining accurate customer records, and coordinating dispatch activities. The Customer Service Representative works closely with customers, drivers, service technicians, and branch personnel to resolve issues, ensure timely service, and support