Customer Service Representative

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

About the role

Hopkins Propane, a Meritum Energy Holdings company in Eufaula, OK, is seeking a motivated customer service representative. The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to assisting walk-in customers and supporting bottle dock operations as needed. Our Customer Service Representatives are committed to Service, Efficiency and Safety.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Assists walk-in customers, processes cylinder sales and payments, and supports bottle dock operations as needed
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned
• The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Qualifications

• High school diploma or equivalent (required)
• Minimum two (2) years of customer service experience
• Experience in high-volume phone call settings (preferred)
• Experience in the propane, fuel, or energy industry (preferred)

Skills

• Excellent interpersonal, communication, and problem-solving skills
• Service-oriented and the ability to resolve customer grievances
• Proficient with Microsoft Office and able to quickly learn new software

Requirements

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the office, plant, and bottle dock
• Occasional standing, walking, and outdoor work when assisting at the bottle dock
• Must pass pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location