Customer Service Representative

About the role

As a Customer Service Representative, you will assist customers with their automobile financing needs both over the phone and in person, providing exceptional customer service and building relationships.

Responsibilities

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as backup to the Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

Requirements

• Previous customer service and/or collections experience
• Valid state driver’s license with an acceptable driving record
• Access to a reliable automobile for work use

Benefits

• Medical insurance (minimal cost to the employee), dental, vision, life insurance, short- and long-term disability
• Profit sharing and 401k with company matching
• Paid sick, holiday, and vacation time
• Monthly bonus potential when team meets company goals
• Comprehensive training including hands-on, online, and new hire class orientation

Additional perks include community service involvement, growth potential, and a supportive team environment.