Customer Service Representative

About the role

Manage current customers and the onboarding of new customers. Set up new customers in SAGE, respond to requested changes from the production team and customers, and maintain a high standard of communication.

Responsibilities

• Report to Customer Service Manager to fulfill customer requests
• On-board new customers after quotes are accepted
• Assist in setting up incoming and outgoing customer shipments
• Act as liaison between Operations and new customers
• Complete customer-required information and surveys
• Track customer accounts in CRM
• Assist Business Development Manager as needed
• Complete Sage and CRM training online
• Assist in preparing for and attending local business events and trade shows

Requirements

• High School diploma or GED
• Willingness to work 40 hours per week onsite (no remote option)
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Strong oral and written communication skills
• Ability to research and compile data from the Internet
• Professional, courteous, and helpful demeanor
• Team-oriented mindset
• Ability to follow oral and written instructions
• Strong organizational skills and ability to work independently with minimal supervision
• Attention to detail
• Ability to establish and maintain effective working relationships with employees

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 403B Retirement Plan
• Long Term Disability
• Hospital Indemnity
• Legal Insurance
• Accident Insurance
• Critical Illness Insurance
• Employer-paid Life Insurance
• Employer-paid Short Term Disability
• Bonus Opportunities