Customer Service Representative

LOCATION: 1905 Stewart Avenue, Wausau, WI 54401 HOURS: Monday through Friday between 7:45 AM - 5:15 PM and rotating Saturdays 8:45 AM - 12:15 PM

A Little About Peoples Peoples State Bank's vision is to "be a catalyst for growth with our customers." That starts with our employees, who are customer-focused in all that we do. Being honored by American Banker magazine as one of the "Best Banks to Work For" in America is a recognition our employees are incredibly proud of. They bring enthusiasm to do right by our customers every day. Peoples is an employer of choice in Wisconsin, providing exceptional benefits, flexibility, and teamwork that brings out the best in our employees.

About the role

As a full-time Customer Service Representative at our Wausau branch, you'll help customers with everyday banking needs and keep things running smoothly at the front line. You're here to make visits easy, accurate, and welcoming.

Responsibilities

• Greeting customers and assisting with routine teller transactions and account requests
• Handling cash with strong attention to detail and balancing work accurately
• Spotting opportunities to connect customers with the right products/services
• Using bank systems to complete work efficiently while juggling multiple requests

Qualifications / Skills

• High school diploma or equivalent
• Customer service, cash handling and/or sales experience (a plus)
• Solid computer skills and clear, friendly communication
• Ability to stay organized in a fast-paced setting

Schedule

You'll arrive, get set up, and check what the day has in store—then it's on to a steady rhythm of customer conversations, quick questions, and "thanks for your help!" moments. Between lobby traffic and phone calls, you'll stay focused, keep your work tidy, and lean on teammates when things pick up. Most weekdays fall between 7:45 AM–5:15 PM, with rotating Saturdays from 8:45 AM–12:15 PM—just enough weekend time to keep life balanced. You'll wrap up by ensuring everything is in order so the next day starts on a strong note.

Benefits

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off, plus Paid Holidays
• Volunteer Paid Time Off for giving back
• Birthday Day Off and Fresh Focus Day Off to recharge
• Bank-wide Incentive Plan