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Jobs · Customer Service · Florida

Customer Service Representative

Peaden Air Conditioning, Plumbing & Electrical · Panama City, FL · 1 wk ago
Customer ServiceFull-time

The Big Task

You'll be the first point of contact for our customers - providing 5-star service over the phone. You'll handle inbound calls from homeowners across our service area, listen to their needs, and convert them into book service appointments with professionalism and accuracy.

  • Deliver a welcoming and professional first impression on every call.
  • Listen closely to customer needs and book the correct service type.
  • Outbound calls to schedule member benefits.
  • Capture accurate information and enter it into our system efficiently.
  • Educate customers on available products, maintenance plans, and promotions.
  • Maintain communication with all departments, including management
  • Remain calm and professional under pressure.

What We Offer

  • Medical, Dental, and Vision Insurance
  • Company-Paid Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • A Family Atmosphere

What You Bring

  • A strong background in customer service (phone or face-to-face)
  • Excellent communication and listening skills
  • Proficiency with computers and data entry
  • Ability to multitask in a fast-paced environment
  • A positive, team-oriented mindset
  • The drive to deliver an exceptional experience on every call

Benefits

  • Medical, Dental, and Vision Insurance
  • Company-Paid Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays

Schedule

Hours: 10:00 AM–7:00 PM & 1:00 PM–10:00 PM during the summer.

About the Role

We're a team of home service experts who go the extra mile to deliver comfort and peace of mind through our plumbing, air conditioning, and electrical services.

Qualifications

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP

Skills

A strong background in customer service (phone or face-to-face), excellent communication and listening skills, proficiency with computers and data entry, ability to multitask in a fast-paced environment, a positive, team-oriented mindset, and the drive to deliver an exceptional experience on every call.

Pay

N/A

Schedule

N/A

Benefits

  • Medical, Dental, and Vision Insurance
  • Company-Paid Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays

Equal Opportunity Employer

Peaden is proud to be an Equal Opportunity Employer.

Application Instructions

N/A

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