Customer Service Representative

About the role

The Customer Service Representative manages the end-to-end order process from receipt through delivery for retail and distributor accounts. This role partners closely with Sales, Production, Warehouse, Inventory, and Traffic teams to ensure orders are processed accurately, shipped on time, and compliant with customer requirements.

Responsibilities

• Manage the end-to-end order process from receipt through delivery for retail and distributor accounts.
• Ensure orders are processed accurately and within required timelines through EDI and customer portals.
• Review vendor compliance requirements and ensure operational alignment with retail guidelines.
• Maintain accurate order tracking in ERP/WMS systems and ensure visibility across the order lifecycle.
• Support onboarding of new retail accounts by reviewing compliance requirements and ensuring system readiness.
• Contribute to process improvements that enhance order accuracy, efficiency, and customer satisfaction.

Requirements

• 3–5 years of experience in Order Management, Customer Service, Logistics, or Supply Chain (CPG or Food & Beverage preferred).
• Experience working with retail customers, distributor portals, and EDI systems.
• Strong understanding of order-to-cash processes and inventory management.
• Proficiency in Microsoft Excel and ERP/WMS systems.
• Strong attention to detail, organization, and problem-solving skills.
• Excellent communication skills and ability to collaborate across teams and with external partners.
• Ability to thrive in a fast-paced, deadline-driven environment.

Qualifications

• 3–5 years of experience in Order Management, Customer Service, Logistics, or Supply Chain (CPG or Food & Beverage preferred).
• Experience working with retail customers, distributor portals, and EDI systems.
• Strong understanding of order-to-cash processes and inventory management.
• Proficiency in Microsoft Excel and ERP/WMS systems.
• Strong attention to detail, organization, and problem-solving skills.
• Excellent communication skills and ability to collaborate across teams and with external partners.
• Ability to thrive in a fast-paced, deadline-driven environment.

Skills

• Order Management
• Customer Service
• Logistics
• Supply Chain (CPG or Food & Beverage)

Benefits

• 401k with a 6% employer match
• Flexible Time Off policy
• 12 company holidays + year-end company shutdown
• Communications and wellness stipends
• Medical, dental, and vision insurance
• Long-term and short-term disability insurance
• Life insurance

Pay

The hourly rate for this role starts at $28.00 per hour and will vary depending on experience.

Schedule

On-site in Montebello