Customer Service Representative
Palmetto State Glass · Ladson, SC · 3 mo ago
OTHRFull-time
About the role
Palmetto State Glass is a leading, commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team!
Responsibilities
- Providing excellent customer service
- Setup of new customers in software system
- Ensure service work orders, quotes and warranty tickets are complete
- Ensure quotes and warranties are handled timely
- Tracking purchase orders
- Verify work order pricing is accurate
- Invoice service upon completion
- Collect COD's
- Maintain service invoice files
- Assist with scheduling service work
- Maintain accurate prospect and customer lists
- Provide reports on open tickets and monitors material arrival
- Assist with marketing projects
Qualifications
- One year's experience in customer service
- Excellent communication skills
- Drive and motivation to succeed
- Great attendance
- Experience with Excel, Word and PowerPoint
- Attention to detail
- Valid, clear SC driver's license