Customer Service Representative
About the role
Culligan Water is searching for an energetic, positive, tech-savvy Customer Service Representative to support our Boise location. In this role, you will assist customers with various requests via phone, email, and in person, communicate with other employees, departments, and dealerships, and provide assistance to support company-wide goals to exceed customers' expectations.
Culligan of Boise is a successful dealership within the Packard Culligan franchise group, a family-owned and operated company for nearly 80 years. As the industry leader in commercial and residential water treatment and filtration systems, we provide the best drinking water solutions to local customers.
Responsibilities
- Assist customers with inquiries about our products and services
- Address water quality issues or concerns (general knowledge)
- Handle payments, invoices, and collections
- Schedule deliveries and service appointments
- Communicate via phone, email, and in person
- Coordinate administrative and accounting functions within the dealership
- Utilize multiple software systems for data entry and documentation
Requirements
- Amazing communication skills
- Quick problem-solving skills to address unique customer needs
- Strong attention to detail
- Desire to become a "water treatment expert" through training
- Proficiency in Microsoft Office
- Ability to be a team player with a friendly personality
- High school diploma or equivalent
- Subject to pre-employment background check and drug screening
Benefits
- Zero deductible medical plans
- Dental and vision coverage
- Wellness Program with incentives
- 401K with employer match
- Tuition reimbursement and scholarship opportunities
- Paid time off and paid holidays
- Career advancement through training and development
Pay
$17.50—$18.50 USD per hour, plus commission and quarterly/annual employee incentives.
Schedule
Full-time, Monday–Friday, 8 AM–5 PM.