Customer Service Representative
Packaging Corporation of America · Roanoke, VA · 2 wk ago
OTHR$48k–$52k/yrFull-time
About the role
The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.
Responsibilities
- Receive, process, and track assigned orders through to scheduling.