Customer Service Representative

Ole Tyme Produce is growing—and looking to add to our in-house Customer Service Team! This is an in-office, hourly role with a Monday-Friday schedule of 8am to 5pm.

Responsibilities

• Answer incoming calls with professionalism, warmth, and courtesy, ensuring a positive first impression for customers.
• Address customer inquiries, process requests, and resolve complaints by coordinating with management and the sales team.
• Accurately enter and process customer orders received via phone, voicemail, and email, providing confirmation upon completion.
• Scan and maintain records of daily customer invoices, driver manifests, purchase orders, bills of lading, grower/shipper/broker invoices, and expense invoices.
• Update and manage customer inquiries in the CRM system to support sales and customer relationship management.

Requirements

• Strong, engaging phone presence with a customer-friendly attitude.
• Punctual and reliable.
• Excellent organizational skills with the ability to follow through on customer requests.
• Strong multitasking skills with the ability to prioritize tasks effectively.
• Customer service-oriented mindset with exceptional communication and interpersonal skills.
• Ability to think critically, problem-solve in real time, and de-escalate customer concerns.
• A strong team player with a collaborative approach.

Benefits

• Weekly pay.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Pay on-demand service.
• Company-paid life insurance.
• Ability to purchase our wide array of products at cost as an employee.
• Short and long-term disability coverage.
• Hospitalization coverage.
• Additional life and cancer coverage.
• Legal coverage.
• Plus many more voluntary benefits.

Compensation is negotiable based on experience and qualifications.

We are a proud local company located in St. Charles, MO.