Customer Service Representative
Why North Memorial Health?
At North Memorial Health, you’re part of an inclusive health team rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness, and Create Impact. Empathy and care are at the heart of North’s culture, designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove, as well as a network of 23 clinics, including 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers, and emergency care offerings covering five counties.
- Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as a Level II pediatric trauma center.
- Maple Grove Hospital, established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU and the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered).
Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals® list and the 2023 Women’s Choice Award Best Hospitals list.
About This Position
The Customer Service Representative provides unmatched customer service to North Memorial customers and staff in a call-center-like environment. The role involves managing phone contact to deliver proficient, customer-centered services that meet or exceed expectations. The Customer Service Representative partners with the clinic care team and is accountable for functions related to registration, scheduling, and call routing/navigating. Proactive problem-solving ensures One Call One Resolution or a soft handoff when appropriate.
Responsibilities
- Manage phone contact to provide customer-centered services.
- Handle registration, scheduling, and call routing/navigating.
- Proactively solve problems to ensure One Call One Resolution or soft handoff.
Requirements
- High School diploma or equivalent (GED) required.
- 1 year of customer service experience required.
- Minimum of 6 months scheduling and/or registration experience preferred.
- Call center experience preferred.
- Ability to multi-task.
- Typing test minimum 35+ WPM required.
- Experience in a healthcare setting preferred.
- Understanding of HIPAA.
- Independent problem-solving skills.
- Skilled in MS Office products.
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.
Benefits
As a non-profit organization, North Memorial Health offers the following benefits for most part-time and all full-time positions:
- Eligibility for the Public Student Loan Forgiveness program.
- Health & Welfare Benefit Packages.
- 401k Retirement Match or Pension Plan, based on workgroup eligibility.
- Generous Paid Time Off (PTO) Plans.
- Adoption Reimbursement up to $3,000 per child.
- Child Care Discount Program with New Horizon (10% off weekly childcare tuition).
- Education/Tuition Reimbursement.
- 24/7 Fitness Center Access for all benefit-eligible team members.
Commitment to Diversity, Equity & Inclusion
North Memorial Health recognizes that the strength of our team lies in our diversity. We strive to ensure everyone feels valued through initiatives that reinforce diversity, equity, and inclusivity. We celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community and aim to create a welcoming environment for all. Our DE&I initiatives help dispel myths, assumptions, and acts of implicit bias.
Pay
Salary Range: $21.54 per hour (N11). Compensation may include shift differential pay depending on the position and shift worked.
Schedule
- Hours per two-week pay period: 80.
- Shift: Days, 8 hours.
- Weekend Requirement: Occasional.
- Call Requirement: None.
- Remote or On-site: Remote.
- FLSA Status: Non-Exempt.
Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position.