Customer Service Representative

About the role

The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers. The CSR will ensure customer satisfaction by taking complete responsibility for each customer’s order and ensuring that all requirements are met.

Essential Functions

• Receives, processes, and monitors customer orders from inception to delivery while working and communicating with production, shipping, purchasing, R&D, transportation, and sales departments.
• Ensures current and future needs and issues are addressed to the customer’s satisfaction.
• Enters and processes orders, cancellations, modifications, product specifications, and other requirements.
• Uses conflict resolution skills to courteously and accurately respond to customer inquiries and concerns.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions to resolve issues.
• Ensures customer data and orders are accurate and updated in the database at all times.
• Maintains a comprehensive knowledge of Newly Weds Foods’ products and services.
• Performs other duties as assigned.

Qualifications

• Minimum of 2 years as a customer service representative in a manufacturing environment.
• Food manufacturing or traffic experience is a plus.
• Impeccable phone manners.
• Superior computer skills (AS400, Excel, Word).
• Strong communication skills (written and oral) required.
• Strong analytical, reasoning, time management, and project management skills required.
• Ability to coordinate multiple tasks in a fast-paced atmosphere with a sense of urgency.
• Strong organization skills required.

Work Environment

This is a fast-paced industrial environment.

Benefits

• Medical insurance
• Prescription drug plan
• Dental/vision insurance
• Employee incentive plan
• Flexible spending account
• Cash accumulation plan/401(k)
• Life/AD&D insurance
• Short-term/long-term disability
• Vacation plan
• Paid holidays
• Employee assistance program
• Adoption assistance program
• Tuition reimbursement
• Maternity/paternity leave
• Pet insurance