Customer Service Representative

About the role

We are seeking a dedicated and professional Customer Service Representative to join our team and deliver exemplary support to our valued customers.

Key Responsibilities

• Managing daily order processing by entering, approving, and following up on incoming orders, quotes, and returns accurately within our internal ERP system.
• Delivering exceptional customer support by handling incoming phone calls and emails with a courteous, helpful, and professional approach.
• Communicating with customers by phone or email to verify details and resolve questions related to existing orders, quotes, deliveries, pricing and product specifications.
• Resolving product inquiries by actively listening to customer needs and collaborating with internal technical teams for expert guidance.
• Accurately processing new customer account requests and ensuring all documentation is handled efficiently.
• Collaborating across departments to resolve customer issues quickly, leveraging team expertise to build long-term customer loyalty and rapport.
• Delivering outstanding service to build strong relationships and drive customer loyalty.
• Provide regular front-desk coverage at the assigned location, including greeting visitors, directing calls and inquiries, and supporting general office needs.

Required Qualifications & Skills

• A High School degree or equivalent.
• Computer knowledge and proficiency with email, chat, and video conferencing.
• Preferred Post-secondary degree or coursework in business or a related field.
• Background in business administration, general office settings, or data entry roles.
• Experience working with Google Workspace and CRM or ERP systems.
• Proven track record of handling customer complaints and driving effective problem resolution.
• Experience with international orders and export requirements.

Benefits

• Comprehensive health benefits with your choice of benefits to match your unique needs.
• 401(k) with company match.
• Competitive Compensation: $21.50+ per hour, with starting pay dependent upon experience and qualifications.
• Paid time off at time of hire.
• Annual allowance for company branded clothing.
• Annual Wellness Stipend & other wellness programs.
• and much more!

Why Nelson-Jameson?

At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work.

You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.

As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness.

Our organization is committed to operating ethically and respecting people, our community, and the environment.

With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.

How To Apply

If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site!

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.