Customer Service Representative

Location: Turlock, CA (onsite) Job Type: Full-Time Compensation: $21.50+ per hour, with starting pay dependent upon experience and qualifications. Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more! About Us At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us! Job Summary We are seeking a dedicated and professional Customer Service Representative to join our team and deliver exemplary support to our valued customers. In this role, you will act as the primary point of contact, managing order processing, phone inquiries, and email communications to ensure a seamless experience. You will collaborate closely with internal technical and administrative departments to provide timely, accurate solutions to product and service inquiries. Your work directly impacts customer loyalty and operational efficiency, making you a vital asset to our collaborative team environment. Key Responsibilities Managing daily order processing by entering, approving, and following up on incoming orders, quotes, and returns accurately within our internal ERP system.Delivering exceptional customer support by handling incoming phone calls and emails with a courteous, helpful, and professional approachCommunicating with customers by phone or email to verify details and resolve questions related to existing orders, quotes, deliveries, pricing and product specifications.Resolving product inquiries by actively listening to customer needs and collaborating with internal technical teams for expert guidanceAccurately processing new customer account requests and ensuring all documentation is handled efficiently.Collaborating across departments to resolve customer issues quickly, leveraging team expertise to build long-term customer loyalty and rapport.Delivering outstanding service to build strong relationships and drive customer loyalty.Provide regular front-desk coverage at the assigned location, including greeting visitors, directing calls and inquiries, and supporting general office needs.Other duties as assigned Required Qualifications & Skills: High School degree or equivalentComputer knowledge and proficiency with email, chat, and video conferencing. Preferred Post-secondary degree or coursework in business or a related field.Background in business administration, general office settings, or data entry roles.Experience working with Google Workspace and CRM or ERP systems.Proven track record of handling customer complaints and driving effective problem resolution. Why Nelson-Jameson? At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference. As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world. With Nelson-Jameson, You’ll Receive Comprehensive Health Benefits with your choice of benefits to match your unique needs401(k) with company matchCompetitive Compensation: $21.50+ per hour, with starting pay dependent upon experience and qualifications.Paid time off at time of hireAnnual allowance for company branded clothingAnnual Wellness Stipend & other wellness programsAnd much more! How To Apply If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site! Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.