Customer Service Representative
National Exchange Bank & Trust is an independent, family-owned bank with big-bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. You’ll enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.
About the role
As a Customer Service Representative, you will create a difference in the lives of our customers every day by completing account transactions, offering appropriate bank products and services, opening new accounts, and providing guidance to help customers make decisions about their financial needs.
Responsibilities
- Complete account transactions
- Offer appropriate bank products and services
- Open new accounts
- Provide guidance to help customers make decisions about their financial needs
Skills
- Excellent customer service
- Attention to detail
- Great communication
- Ability to multi-task
- Problem solving
- Ability to work independently as well as part of a team
Qualifications
- Interpersonal skills necessary to relate to and empathize with others and maintain a friendly, cheerful, and courteous demeanor
- Maintain composure and professionalism under pressure, including handling unexpected situations and potentially difficult engagements
- Maintain the highest level of confidentiality and discretion of customer and bank information
- High attention to detail and ability to problem solve basic issues
- Operate a computer and other standard office equipment
- High school diploma or equivalent
- Cash handling and customer service experience
- May require travel to neighboring offices for staffing coverage upon request
Benefits
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contributions
- Short and Long Term Disability
- Employer Paid Life and AD&D Insurance
- Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
- 401(k) with Employer Match & Profit Sharing
- Paid Time Off
- Flexible scheduling
- Education Assistance Program
- Product & Service Discounts
This is a fully on-site role; remote work is not available.