Customer Service Representative

National Exchange Bank & Trust is an independent, family-owned bank with big-bank abilities, serving Southeastern Wisconsin since 1933. We offer a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We foster an inclusive environment of growth and development.

About the role

As a Customer Service Representative, you will create a difference in the lives of our customers daily by providing guidance on financial decisions, completing teller transactions, offering bank products and services, and maintaining an accurate cash drawer.

Responsibilities

• Provide guidance to help customers make decisions about their financial needs.
• Complete teller transactions including cashing checks, processing deposits, and withdrawals.
• Offer appropriate bank products and services.
• Balance and maintain a cash drawer with accuracy and attention to detail.

Requirements

• High school diploma or equivalent.
• Interpersonal skills to relate to and empathize with customers and coworkers.
• Ability to operate standard office and bank equipment, including Microsoft Word, Excel, Outlook, and Teams.
• Effective communication via phone, email, and in person.

Benefits

• Health, Dental, and Vision Insurance.
• Health Savings Account with Employer Contributions.
• Short and Long Term Disability.
• Employer Paid Life and AD&D Insurance.
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance.
• 401(k) with Employer Match & Profit Sharing.
• Paid Time Off.
• Flexible scheduling.
• Education Assistance Program.
• Product & Service Discounts.

This is a fully on-site role; remote work is not available.