Customer Service Representative

About the Role

As a Customer Service Representative at National Exchange Bank & Trust, you will have the opportunity to make a difference in the lives of our customers every day. You'll provide guidance to help customers make informed decisions about their financial needs, complete teller transactions, and offer appropriate bank products and services.

Responsibilities

• Complete teller transactions, including cashing checks, processing deposits, and withdrawals.
• Offer appropriate bank products and services to customers.
• Balance and maintain a cash drawer with accuracy and attention to detail.

Requirements

• A high school diploma or equivalent.
• Ability to work fully on-site; remote work is not available.

Skills

• Interpersonal skills to relate to and empathize with customers and coworkers, maintaining a friendly demeanor.
• Proficiency in operating standard office and bank equipment, including required software such as Microsoft Word, Excel, Outlook, and Teams.
• Effective communication skills via phone, email, and in person.

National Exchange Bank & Trust is an independent, family-owned bank serving Southeastern Wisconsin since 1933. We are committed to fostering an inclusive environment of growth and development, offering a flexible, friendly, and family-oriented workplace.