Customer Service Representative

About the role

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and rewarding environment? If so, we have an exciting opportunity for you! Mr. Rooter Plumbing is a reputable, family-owned local company, and we are currently seeking a dedicated and enthusiastic Full-Time Customer Service Representative to join our team.

Why Work With Us

• Flexible shifts
• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plan with company matching
• Paid time off and holidays
• Ongoing training and professional development opportunities
• Friendly and inclusive work environment

Responsibilities

• Serve as the primary point of contact for customers, providing prompt and courteous assistance via phone, email, and texting interactions
• Address customer inquiries, concerns, and complaints in a professional and empathetic manner
• Ensure customer satisfaction by understanding their needs and providing appropriate solutions or escalating issues as required
• Maintain accurate and up-to-date customer records in the company database
• Collaborate with internal teams to resolve customer issues and provide timely updates to customers on the status of their inquiries or service requests
• Follow company policies and procedures to ensure consistent and high-quality customer service
• Continuously strive to improve customer service skills and stay informed on plumbing services knowledge
• Assist with other administrative tasks as needed

Requirements

• High school diploma or equivalent; additional education or certification in customer service is a plus
• Proven experience as a customer service representative or in a similar role
• Exceptional verbal and written communication skills
• Strong problem-solving abilities and the capacity to handle challenging customer situations with patience and professionalism
• Ability to multitask effectively in a fast-paced environment
• Proficient in using customer service software, databases, and standard office tools
• Detail-oriented with excellent organizational skills
• Ability to work independently and collaboratively as part of a team
• Flexible availability, including the ability to work evenings and weekends as required

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Life insurance
• Long Term Disability