Customer Service Representative

About the role

Mr. Greens Produce is hiring a highly motivated Customer Service Representative to join our Green Team. Our Employees are at the heart of everything we do as we bring the Golden Standard to our exclusive clientele, providing high-quality products to grocery stores, restaurants, hotels, country clubs, and more. The Customer Service Representative is responsible for seamless communication between Mr. Greens and our Clients.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Handle and carefully respond to all customer and sales inquiries via phone, email and chat
• Provide excellent customer service
• Aim to answer questions on the first call by being proactive in your customer service approach
• Facilitate communication among customers, sales, transportation and warehouse

Requirements

• Strong communication skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail
• Ability to prioritize tasks based on deadlines
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to work independently and still be a team player
• High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field
• Availability to work weekends

Benefits

• Paid time off
• Health benefits
• Bonuses