Customer Service Representative

About the Role

Mr. Greens Produce, one of the largest privately-owned produce distributors in Florida, is seeking a highly motivated and dedicated Customer Service Representative. In this role, you will play a vital part in the company's customer service function, resolving escalated customer issues, and working closely with clients and vendors to address concerns.

Responsibilities

• Resolve escalated customer issues and respond to claims submitted by customers.
• Analyze errors and provide feedback for improving procedures.
• Work directly with customers, sales, and production teams to ensure tasks are completed correctly.
• Answer inbound calls from customers regarding orders, inventory, delivery times, and other inquiries.
• Build and maintain excellent relationships with production, vendors, sales, and customers.
• Provide timely resolution to customer complaints, concerns, and inquiries.
• Act as the primary representative of the company in all customer interactions, including reviewing proofs and notifying customers of alteration charges.
• Serve as the main contact and source of information for both Sales Reps and Customers.
• Solve problems, gather and transmit information, and ensure the highest quality product for customers.

Qualifications

• 1-2 years of experience in a customer-focused environment.
• High school education or equivalent.
• Call center experience with high volume calling.
• Excellent communication skills (written, verbal, and listening).
• Ability to multi-task and perform well in a fast-paced environment.
• Proficiency with Microsoft Outlook.
• Critical thinking skills and adaptability to change.
• Flexibility to shift schedule and work overtime as needed.
• Ability to maintain confidentiality and secure sensitive information.
• Bilingual in English and Spanish preferred.
• Effective time management and organizational skills.
• Ability to work independently and manage multiple tasks.

Physical Demands/Work Environment

This position works in an office environment with low to moderate noise levels. It involves sitting for long periods while operating a keyboard and communicating via telephone. May require standing/walking on a level surface throughout the day and occasionally lifting up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.