Customer Service Representative

About the role

Mr. Electric of Gulfport & Hattiesburg is seeking an Entry Level Customer Service Representative. The Customer Service Representative (CSR) is the main contact for customers. They handle multi-channel communication, schedule service visits, update account records, and provide administrative support to keep daily operations running smoothly.

Responsibilities

• Handle incoming phone calls, perform scheduled outbound follow-ups, and respond to customer inquiries promptly via phone, email, and live messaging platforms.
• Book, confirm, and update customer service appointments in the management software, coordinating closely with dispatchers and field personnel to optimize daily scheduling.
• Input, update, and maintain accurate customer profiles, service records, billing details, and interaction notes in the company database.
• Actively listen to customer needs, provide empathetic and constructive solutions to routine inquiries, and escalate complex service issues to management when necessary.
• Perform day-to-day administrative duties, including electronic document filing, maintaining customer intake forms, and completing general office tasks assigned by management.

Qualifications

• High school diploma, GED, or equivalent experience.
• Professional verbal and written communication skills; active listening with an ability to demonstrate genuine empathy.
• Basic computer literacy, including proficiency with email platforms, web browsers, and standard office applications, with the ability to learn internal scheduling and CRM software quickly.
• High accuracy and attention to detail in typing and record management.
• Preferred prior experience in customer service, scheduling or office administration.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Dental insurance