Customer Service Representative

Responsibilities

• Create World Class customer service experiences for customers with broken appliances.
• Answer incoming calls and empathize with the customer.
• Schedule in-home service appointments with trained Appliance Repair Technicians.
• Effectively communicate with customers to ensure they understand the appointment time and services needed.
• Manage inventory by receiving incoming parts, managing returns, and assigning inventory to jobs and technicians.
• Show attention to detail by taking good notes to relay all relevant information to technicians and other staff.
• Manage customer payments and payment information on file.

Requirements

• High school diploma or equivalent.
• Good communication skills.
• Basic computer and data entry skills.
• Previous office experience is a plus!

Benefits & Pay

• Pay range: $16.00 to $25.00 per hour, depending on experience.
• No nights or weekends.
• PTO: 5 days per year, plus sick days.
• Health, Dental, & 401K benefits available after 90 days.
• Fun Team Environment.