Customer Service Representative

Job Summary

Under the general direction of Branch Management, the Customer Service Representative (CSR) performs a variety of customer service and retail banking duties at the Wilbraham Branch (100 Post Office Park, Wilbraham, MA). The role includes opening, closing, and maintaining consumer and business deposit accounts, researching and resolving customer issues, and assisting customers with debit card, online banking, and bill‑pay inquiries while upholding the bank’s standards for service, satisfaction, and relationship building.

Responsibilities

• Open, close, and perform maintenance on various consumer and business deposit accounts.
• Research and resolve customer issues promptly and accurately.
• Assist customers with debit‑card, online‑banking, and bill‑pay questions or problems.
• Maintain the bank’s standards for service quality, customer satisfaction, and relationship building.
• Follow complex regulatory and security requirements.

Requirements

• High School Diploma or equivalent.
• Minimum of one (1) year retail‑banking experience.
• Strong customer‑service skills and attention to detail.
• Math aptitude and basic keyboard skills.
• Excellent verbal communication and interpersonal abilities.
• Team‑oriented approach to work responsibilities.
• Ability to learn, retain, and follow complex regulatory and security requirements.
• Strong organizational skills and ability to manage multiple responsibilities.

Benefits

• Paid time off.
• 401(k) with company match.
• Comprehensive insurance suite, including medical, dental, and more.

Pay

Salary Range: $21.00 – $25.00 per hour.

Schedule

Variable schedule, approximately 37.5 hours per week, Monday‑Saturday. Must be available to work Saturdays until approximately 12:30 – 1 PM.