Customer Service Representative

About the role

Would you like a new career that offers training and opportunities to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief while rewarding yourself in the process. Ready to join a company and a team that will support you? Apply today – we’re ready for you!

Responsibilities

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers.
• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Requirements

• Prior customer service, office, or cleaning experience preferred.
• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people.
• You’ll spend a lot of time working together as a team.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft Office.
• You have strong interpersonal, oral, and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Qualifications

To be considered for this position, you must:

• Be legally authorized to work in the United States.
• Complete a background check.
• Be available to work Monday through Friday during the day, 7am to 4pm.
• Bilingual English/Spanish is helpful but not required.

Skills

• Strong interpersonal, oral, and written communication skills.
• Multi-tasking and prioritization skills.
• Time management skills.
• Customer service skills.
• Computer proficiency, especially Microsoft Office.

Benefits

We Provide:

• Paid training on our proven systems that delight customers.
• A stable and consistent work schedule.
• A fun culture where success is celebrated as a team.
• Access to ongoing training.
• Branded and comfortable clothing.
• Advancement opportunities – we promote from within!

Pay

The pay range for this position is $15-$18 and is dependent on your experience. Paid weekly.

Schedule

No nights. No weekends. No holidays.