Customer Service Representative

MOBI Technologies is looking for a motivated and tech-savvy Customer Service Agent to join our growing team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment focused on smart health, baby, and connected technology products.

Responsibilities

• Provide outstanding customer support via phone, email, and chat
• Assist customers with product setup, troubleshooting, and general inquiries
• Resolve customer concerns professionally and efficiently
• Guide customers through app connectivity and smart device features
• Work closely with internal teams to ensure customer satisfaction
• Maintain accurate records of customer interactions and resolutions
• Help improve customer experience through feedback and support insights

Requirements

• Excellent communication and phone skills
• Friendly, patient, and solution-oriented personality
• Tech-savvy with the ability to learn connected products and apps quickly
• Strong problem-solving and troubleshooting abilities
• Organized and able to multitask in a fast-paced environment
• Previous customer service experience preferred
• Experience with smart home, health tech, or baby products is a plus

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Growth opportunities within the company
• Supportive and energetic team environment
• Opportunity to work with innovative smart health and baby technology products