Customer Service Representative

About the role

The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

Skills

• Customer focus – naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)
• Bi-lingual preferred

Pay

Starting at $15.50 – $17.00/hour

Benefits

• Matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage
• Performance-based bonuses to all employees

Schedule

This is a part-time, non-exempt position requiring working weekends in addition to Monday or Friday (Fri–Sun or Sat–Mon). A morning or evening schedule could be accommodated on those set days. Work may be required on scheduled company holidays.