Customer Service Representative

About the role

We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team. The ideal candidate is naturally outgoing, positive, and committed to providing personalized, unrivaled customer service that creates loyalty and exceeds expectations in a fast-paced environment.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Handle invoicing for services rendered to customers and pilots
• Proactively prepare for all incoming aircraft
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with the line service team to meet and exceed customer service expectations
• Maintain a neat work area, including the front desk, lobby, and all FBO amenities

Requirements

• Customer service experience, preferably in the service industry
• High School Diploma or equivalent
• Strong customer focus—naturally outgoing and extroverted
• Ability to communicate effectively with customers and employees in person, on the phone, and through radio communications
• Strong computer skills, including Microsoft Office products and point-of-sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by the Company’s insurance policy (requires a clean driving record)
• Ability to work evenings and weekends
• Must pass a background check and pre-employment/random drug screening (zero-tolerance drug-free employer)

Skills

• Customer focus
• Communication (verbal, written, and radio)
• Computer proficiency (Microsoft Office, point-of-sale systems)
• Basic math

Physical Demands

• Must be able to lift 10 pounds
• Stand to greet customers during verbal exchanges and walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Pay

Starting at $15.00/hr, with performance-based bonuses.

Benefits

• Matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage

Schedule

• Non-exempt position, guaranteed 40 hours per week
• Evenings and one weekend day each week