Customer Service Representative
About the role
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team.
As a Customer Service Representative, you will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs, and by communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoice for services rendered to customers and pilots
- Record customer preferences in Million Air CSI system
- Proactive preparation for all incoming aircraft
- Provide timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times including front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Customer focus – naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft Office products and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)
- Bilingual preferred
Qualifications
- Customer service experience preferably in the service industry
- High School Diploma or equivalent
- Entry level position
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
Zero tolerance drug-free employer.
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
- Must be able to lift 25 pounds
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Schedule
This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Pay
$16.90 - $17.90 per hour, depending on experience.
Benefits
- Matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- Performance-based bonuses