Customer Service Representative
About the role
The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.
Responsibilities
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoicing for services rendered to customers and pilots
- Record customer preferences in Million Air internal system
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Qualifications
- Customer service experience preferably in the service industry
- High School Diploma or equivalent
- Entry level position
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
- Zero tolerance drug free employer includes pre-employment and random screening
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)
- Bi-lingual preferred
Skills
- Customer focus - naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
Pay
$19.00 per hour
Benefits
- Matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- Performance-based bonuses
Schedule
Shift work requiring working evenings and weekends, and on scheduled company holidays.
Work environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical demands
Must be able to lift 25 pounds. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
Reporting relationship
This position reports to the Customer Service Manager.
Position type
This is a non-exempt position.