Customer Service Representative
About the role
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoicing for services rendered to customers and pilots
- Record customer preferences in Million Air CSI system
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Requirements
- Customer service experience preferably in the service industry
- High School Diploma or equivalent
- Entry level position
- Ability to work evenings, weekends, and scheduled company holidays
- Acceptable driving record
- Zero tolerance drug free employer includes pre-employment and random screening
- Must be able to operate a motor vehicle and be insurable by Company insurance policy
- Must be able to lift 25 pounds
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Competencies
- Customer focus – naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Bi-lingual preferred
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
Schedule
This is a non-exempt position requiring shift work, including evenings, weekends, and scheduled company holidays.
Pay
$18.50 per hour, with flexibility in starting hourly wage based on previous aviation experience.
Benefits
- Matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- Performance-based bonuses